Shipping / Returns
All sales are final: no returns or exchanges!
FAQs
How do I return an item and get a refund?
No refunds or exchanges.
How long does shipping take?
Bella Bee Story Tales is sold through a Pre-Order system. Pre-Orders are left open for 30 days and ship out approximately 3-5 business days after that.
How much does shipping cost?
Shipping costs are calculated based on the destination and are displayed during the checkout process. International orders will have a shipping surcharge
Which shipping carrier do you use?
We ship out all goods using USPS Priority Mail
Can I expedite shipping?
Unfortunately we are unable to offer expedited shipping
Can I cancel or change an online order once it has been placed?
You may email us at info@bellabeebooks.com to change or cancel an order within 24 hours of it being placed.
What are the hours of operation for the customer service?
Monday - Saturday from 11am - 5pm. Contact info is below:
Email Address: info@bellabeebooks.com
Online Office Phone #:
Do you ship internationally?
Yes we ship internationally. You can place the order online for no extra cost but you will be notified of the additional cost of shipping you have to pay based on your location when its time for us to ship the item to you.
Do I get a tracking # with my order?
All customers are provided with a tracking # for their order. Once the shipping label has been created customers receive an email from us with the tracking information. If you do not receive an email after 5 business days, feel free to email us and we will provide it to you.
What do I do if my package says delivered but I never received it?
If you are having any issues receiving your package, contact your local Post Office the moment you notice the issue. We are not responsible for any lost or undelivered packages. The United States Post Office insures all lost or damaged packages. If your tracking information says it was undelivered you can open an insurance claim by calling the United Post Office (800) 275-8777.